I’m EXTREMELY DISSAPOINTED WITH LAND ROVER CUSTOMER SERVICE. He called passed the 5 hours and left a message saying I should follow this with the customer service representative, like ignoring my request of talking to him…. She said he would call in the next 5 hours which he didn’t. ![]() What type of solution is this? I asked to talk to her supervisor. ![]() Her only “solution” was for me to keep taking my car to the dealer. She didn’t explain why or what was the criteria. The dealer suggested me that I contact Land Rover Customer Service for a Re-Purchase, as it’s obvious to me I have a defective car… After talking to someone for 38 minutes, she asked me many questions about my car, even if I have already paid for the car which we did, she simply said my case didn’t apply for re-purchase. But after taking the car 2 times, in less than a month my engine light went on AGAIN!! I was so upset and frustrated. They checked everything and in less than a month, my engine light was on! Took the car AGAIN and they said it was another engine software (not sure why no one update this when I took the car for my annual service?). Then I had to take the car for the Annual Service. I also had a weird noise with the breaks. I thought I should not waste … my time taking the car to the dealer but did it…. I took the car in two opportunities and they explained these cars usually need software updates. ![]() First issues were mostly electrical (screen not working, error messages while being stopped at a red light, back camera not working, etc. Unfortunately, since the time I bought this car (end of September 2018) I had many issues with my new Land Rover Velar 2019.
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